Refund policy
Return and Refund Policy
Last updated: August 26, 2026
No Returns or Exchanges
Because Biggers Market sells groceries and other perishable products, we do not accept physical returns, exchanges, or product replacements. All sales are final except for eligible order issues described below.
Damaged, Spoiled, Incorrect, or Missing Items
Customers must report an eligible order issue within five calendar days of delivery.
Eligible issues include:
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An item that arrived damaged, spoiled, leaking, improperly sealed, or otherwise unusable
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An item that was different from what was ordered
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An item that was missing from the delivery
Items are not eligible for a refund or store credit because of personal preference, ordering the wrong product, or dissatisfaction with an item that was delivered correctly and in acceptable condition.
How to Report an Issue
Email onlineorders@biggersmarket.com within five calendar days of delivery and include:
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Your name and order number
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The name of the affected item
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A description of the issue
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Photographs of the item, packaging, or delivery when reasonably available
Do not mail an item or bring it to a Biggers Market location.
Because physical returns are not accepted or required:
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Customers do not pay return shipping costs
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Biggers Market does not charge restocking fees
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No return label will be provided
Resolution of Eligible Claims
Each claim will be reviewed individually. If a claim is approved, Biggers Market may provide:
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A refund to the original payment method
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Store credit
Biggers Market does not accept returns or provide exchanges or replacement products. Submitting a claim does not automatically guarantee approval.
Biggers Market will submit an approved refund within five business days after approval. The customer’s bank or payment provider may require additional processing time before the refund appears.
Food Safety
Do not consume a product that appears spoiled, contaminated, improperly sealed, or unsafe. Dispose of it safely unless Biggers Market asks you to retain it while the claim is reviewed.
Contact
For questions regarding this policy, contact: