Refund policy
Biggers Market is committed to providing fresh, accurate online delivery orders. Because many of our products are perishable, returns and refunds are limited to items that are damaged or incorrect.
Five-Day Reporting Period
Customers must report damaged or incorrect items within five calendar days of delivery. Requests submitted after five days may not be eligible for a refund, replacement, or store credit.
Eligible Issues
A request may be considered when:
- An item arrived damaged, spoiled, leaking, or otherwise unusable.
- The customer received an item different from the item ordered.
- An ordered item was missing from the delivery.
Changes in personal preference, ordering the wrong product, or dissatisfaction with an item that was delivered correctly and in acceptable condition are not eligible.
How to Submit a Request
Contact Biggers Market at [insert email address or phone number] and provide:
- Your name and order number
- A description of the issue
- The name of the affected item
- Photos of the item, packaging, or delivery when reasonably available
Please do not return or bring an item to the store unless instructed by Biggers Market.
Refund Resolution
Each request will be reviewed case by case. Depending on the circumstances, Biggers Market may provide:
- A refund to the original payment method
- A replacement item
- Store credit
- Another reasonable resolution
Submitting a request does not automatically guarantee a refund. Biggers Market reserves the right to verify the issue and determine the appropriate resolution.
Approved refunds may take several business days to appear, depending on the customer’s bank or payment provider.
Food Safety
Do not consume any product that appears spoiled, contaminated, improperly sealed, or unsafe. Dispose of the item safely unless Biggers Market asks you to retain it for review.
Contact
For return or refund questions, contact: onlineorders@biggersmarket.com